If your username and password doesn't log you in, you could try Resetting Your Password. By doing so, you will confirm you are registered with DECIPHER, using the correct email, and that your password is now what you believe it to be. If you've already tried the reset password process, continue to send us a message.

Did you know you can contact the staff responsible for or related to an individual patient directly? If you go to that patients page, there is a contact tab on the right hand side, which will allow you to send a message to the responsible clinician and / or responsible staff. Note: You need to be logged into DECIPHER.

We support all recent versions of internet browsers. If you are using Internet Explorer 8/9 you may need to turn off the compatibility mode setting (to the right of the address bar) to make the pages on DECIPHER render properly. We urge you to update to the latest version of Firefox or Google Chrome to benefit from all functionality on our website.

We are sorry that you have encountered a bug. Please provide as much information as you can, with link to the page where you saw this bug. This will help us quickly identify the potential problem and fix it if necessary!

Please use this category if none of the other subjects fit your feedback/query.